Delivery & Returns Information
Once you place an order, we will e-mail you to confirm that we have received it. All orders are dispatched within 5 working days from receipt of order (usually next day).
Delivery is charged at £8.99 (inc. VAT) for all orders under £50.00
For orders over £49 delivery is free
For Deliveries outside UK, Highlands, Scottish Isles, Channel Islands, Northern Ireland & Eire, please contact us for delivery prices. The following postcodes are also included in Highlands rates:- IV - all postcodes, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH49.50, PH41.
Your order will be delivered at any time between 8am and 6pm, unfortunately we are unable to specify a specific time or time slot. If our carrier is unable to deliver, you will be able to contact the carrier to arrange re-delivery in most cases.
If you are not completely satisfied with your cladding products, you have 30 days to return your order to us (See returns section below) for a full refund.
You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order.
Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).
If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).
Decor Cladding Centre Ltd cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.